Ascender Font Help and Customer Support
AscenderFonts.com offers thousands of premium-quality commercial fonts for purchase and instant download. We take extreme pride in offering the best customer service possible. Don't take our word for it: you can read our testimonials to see how focused we are on providing the best fonts and customer support.
This page contains a list of the most Frequently Asked Questions (FAQs) that our customer support team receives. If you don't find your answer below please contact the AscenderFonts Team.
Most Popular Font Help Questions
- How do I download/install a font?
- How do I access foreign language characters?
- Font licensing questions?
- I don’t see my answer, how do I contact you?
How to Download Fonts
- How do I download a font after I purchase it?
- How do I find my font after downloading it?
- How do I download a font again?
- What do I do after I download a font?
How to Install Fonts
Multilingual Fonts
- Accessing multilingual fonts and characters on Windows
- Accessing multilingual fonts and characters on Mac OS X
- What is the WGL character set and why doesn’t it appear in the Font Menu?
- What is the Latin-1 character set?
- Do your fonts include the Euro symbol?
- My Arabic or Hebrew font does not work right
- Does Adobe Creative Suite support Arabic, Hebrew or Indic fonts?
- Can you create a customized font with a different language or script?
Font Licensing
- What is a EULA?
- What is a commercial license?
- Can I embed fonts in an eBook?
- How do I purchase a Multi-Workstation Font License?
Font Formats
- There are different font formats – which one do I choose?
- What programs support OpenType fonts?
- What are the OpenType typographic features?
Purchasing a Font
- What payment options does the Ascender Font Store accept?
- What is a CCV number?
- I added something to my cart, but the cart remains empty
Font Menu Problems
- My fonts are not appearing correctly on the font menu or in documents
- How do I clear the font cache?
General Font Questions
- I bought a font in different weights, but when viewed in Word the font name shows, but not the weights
- My Lucida fonts will not embed into a PDF
- If I cannot get the font to work, can I get a refund?
- How do I eliminate the 'jaggies' ?(improve font quality on screen in Windows XP)