General Font Questions

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I bought a font in different weights, but when viewed in Word the font name shows but not the weights

Microsoft Word uses a "style linking" to display the font names. That means it will show the base font name in the Font list and use the Bold and Italic style buttons to access the other weights of that font.

My Lucida fonts will not embed into a PDF

Your computer may have some of the Lucida fonts that are distributed with the Java Runtime Edition. These Lucida fonts have a "Restricted" setting and cannot be embedded into a PDF document.

Ascender offers The Lucida Sans Family and Lucida Bright Family with settings that permit embedding. We recommend that you uninstall the existing Lucida fonts before purchasing and downloading new versions.

If you have Acrobat 9 you will need to remove the Lucida Sans or Lucida Bright fonts from this directory: C:\Program Files\Adobe\Acrobat 9.0\Designer 8.2\jre\lib\fonts. Then your system will use the new version purchased from Ascender (that has editable embedding settings).

If I cannot get the font to work, can I get a refund?

Yes, if you are not 100% satisfied please contact us and we will do our best to solve your problem or provide a refund. Click here for our Refund Policy.

How do I eliminate the 'jaggies' ?(improve font quality on screen in Windows XP)

1. On the desktop, right click in an open area and select "Properties" from the pop-up menu.
2. Select the "Appearance" tab.
3. Select the "Effects" button.
4. Check the box "Use the following method to smooth edges of screen fonts". This will enable font smoothing
5. There are two options: Standard and ClearType
- Standard is for older CRT monitors
- ClearType is recommended for LCD monitors