Return Policy

If you aren't 100% satisfied with a product, please contact Ascender Corp. to request the return within 15 days of receiving the product.

To return a product purchased directly from

1. Contact the Customer Service team via by e-mail at . You will need to provide the following information:

  • Your name
  • Order Date or Order Number
  • The product you're returning
  • The reason for the return

2. Remove the product from your computer(s). Then send us an email telling us that you no longer have the product installed and are no longer using it.

If you have any questions please contact us:

Ascender Corporation
25 Northwest Point Blvd. Suite 225
Elk Grove Village, IL 60007 USA
Phone: 847-357-0730
Fax: 847-357-0731

Our normal business hours are Monday - Friday 8am to 5pm Central time
You can also reach us anytime by email at